Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at dnyv2026@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dnyv2026@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dnyv2026@gmail.com.
Return & Warranty Policy
At DNYV, we are committed to delivering products that meet the highest standards of quality. If your order does not meet your expectations due to a manufacturing issue, we are here to help.
Return Eligibility
Returns or exchanges are accepted within 7 days from the date your order is delivered.
To be eligible, items must:
- Be unused, unworn, and unwashed.
- Have all original tags attached.
- Be returned in their original packaging.
- Be free from stains, odors, or any signs of wear.
- Include proof of purchase (order number or receipt).
Free Size Exchange
DNYV offers one complimentary size exchange within 7 days of delivery.
- Customers are eligible for one free size exchange per order.
- The requested size must be available in stock.
- If the exchange is requested for personal preference (wrong size ordered), the customer is responsible for the return shipping cost.
- If the exchange is due to an error made by DNYV, all shipping costs will be covered by us.
Eligible Return & Exchange Reasons
We accept returns or exchanges for:
- Manufacturing defects.
- Incorrect item shipped.
- Incorrect size shipped due to our fulfillment error.
- Products damaged during shipping.
Non-Returnable Items
Returns or exchanges will not be accepted for:
- Change of mind after purchase.
- Damage caused by improper use, washing, or storage.
- Items altered or repaired by a third party.
- Limited Edition products, unless they have a manufacturing defect.
- Sale or promotional items, unless they have a manufacturing defect.
Warranty Policy
DNYV provides a 30-day warranty from the delivery date against manufacturing defects.
The warranty covers:
- Loose stitching.
- Faulty embroidery.
- Fabric defects caused during manufacturing.
- Defective zippers.
- Defective buttons or hardware.
The warranty does not cover:
- Normal wear and tear.
- Fabric fading caused by improper washing.
- Damage caused by misuse, accidents, or negligence.
- Intentional modifications or alterations.
Return Process
- Contact DNYV Customer Support within 7 days of receiving your order.
- Provide your order number and clear photos of the product.
- Our team will review your request within 1–3 business days.
- Once approved, follow the return instructions provided by our support team.
- After inspection, your exchange or refund will be processed accordingly.
Refund Policy
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Shipping fees are non-refundable unless the return is the result of a DNYV error or a verified manufacturing defect.
Contact Us
For any questions regarding returns, exchanges, or warranty claims, please contact:
Email: dnyv2026@gmail.com
Website: https://dnyvworldwide.com
We appreciate your trust in DNYV and are committed to ensuring every customer receives products that meet our quality standards.